Yesterday I met with a woman from an investment firm who runs communications for a portfolio that includes companies such as ASOS, Facebook, and Nasty Gal.
As the PR director, companies come to her for advice on media relations. The #1 question she receives from them though is, “Which PR firm should we hire?” Accordingly, she’s been putting in the time to connect with firms, and come up with some first-hand recommendations.
In other words, this was more or less a casual interview to see if my business would be the type of outfit she could feel confident recommending to the 100+ household names & upcoming startups her company holds a stake in. No biggie.
About an hour in, she asked if I felt vulnerable or insecure about my being so young and only having had three years of experience in the field. The answer any sane person in this “sales opportunity” would give is, “No. I’m extremely confident about my team and its capabilities! You can trust your companies in my hands!” followed by a pinky promise.
I truly love my job. I like to think I’m good at it. But at the end of the day, I know only being alive for 25 years has not afforded me the luxury of time to be the most experienced in my field. I haven’t worked with a company through to an IPO yet, or held court for a brand through a time of major crisis - there’s vulnerability there, especially when we’re up for consideration against leaders twice our age with teams twice our size. That’s a reality, and it’s not going to change any time soon (unless time magically stops for everyone except me much like any recent Rachel McAdams movie).
So yes, 100% I feel vulnerable. Some days more than others (those are the days where employees have to do a lot of explaining for me). It’s knowing that I don’t know everything that causes me to live by these 4 things:
- Hire people more experienced & smarter than I am
- Be clear upfront about anticipated results & capabilities
- Charge based upon the value I can confidently deliver
- Work tirelessly
Those are the same 4 things that end up defining the quality of my personal output and in turn, contribute to the character of our company. I’m not so experienced that I can rest easy on my laurels and seniority. The past three years have provided an amazing learning curve and a wide array of industry initiatives to get knee deep in & really own, but even still, I compensate for my lack of time in the trenches by crossing every t, saying yes at every sensible opportunity, and knowing when to assign tasks outside my reach to those better equipped. I know I have to work twice as hard, hire twice as sharply, and be twice as thorough to cement our place in this space. I am not “hungry” for work (there’s no shortage of demand for PR representation right now) but I am “hungry” to constantly prove to myself that I am not letting anyone down - that I am putting client money to its best possible use, and simultaneously providing the best listening ear and delegating hand for my team that I am able.
Vulnerability has led to me to iterating for new approaches, setting clear objectives & expectations upfront, incorporating the ideas and backgrounds of my team, and a myriad of other activities that have made this company stronger.
It’s the soft, malleable parts of my vulnerability that congealed the work foundation I’ve built upon. So am I vulnerable? Yes. Does that mean I’ll put in the time to weigh each option then work my ass off to deliver? Yes to that, too.
Mallory’s one of the most talented entrepreneurs in this city that I’ve had the pleasure of working with. She’s absolutely amazing. We’ve been meeting regularly for over a year and once in a great while, rarely, I am reminded of her age. When that happens, I am even more impressed.